Delivery information:

Delivery takes 2-14 days, depending on the delivery service you choose. Delivery to post offices in cooperation with Omniva, DPD and LP Express.

For returns, please contact us by email or phone, giving a good reason for the return. We undertake to contact and refund if the reason complies with our returns policy. The customer will then be given information on how to return the faulty item.

Rules on replacing and returning goods of satisfactory quality:

Based on Minister of Economy 2001 of 29 June. Order No 217 of the Minister of Economy of the Republic of Lithuania “On the Approval of the Rules for the Return and Exchange of Items” , quality printed books and other printed products are non-returnable.

All books sold on aceknyga.com are NEW and are stored at optimum temperature, protected from direct sunlight, in top quality warehouses that meet all European Union standards. Every book we send out is externally inspected during the preparation process.
However, a book is not considered to be faulty if it is subject to minor defects caused by transport, packaging or storage, which are often found in books sold in normal bookshops (e.g. slight scratches on the cover or its foil, slight discolouration of the paper on one of the outer edges, etc.).

Please inform us immediately if you receive faulty goods by email info@aceknyga.com, quoting your purchase invoice number and the subject line “faulty goods”. In your letter, please indicate the name of the goods and briefly describe the nature of the defect (e.g. part of the pages of a book are missing). Please follow the instructions on how to return the goods. We pay for the return of faulty goods.

Rules on replacing and returning faulty goods:

If the Buyer has purchased goods of inadequate quality or if the inadequacy of the goods is due to a manufacturing defect, the Buyer may return the goods and may, at his option, claim:

1. To have the goods replaced by an equivalent product of the same quality, unless the defects are minor or due to the fault of the Buyer;
2. Refund the price paid and withdraw from the sales contract (unilateral termination of the contract) when the sale of goods of inferior quality constitutes a fundamental breach of the order.

The buyer can only choose one of the 2 (two) methods. The Buyer must notify the Seller of his/her choice by e-mail. by email to info@aceknyga.comwhen returning the product. If, after the Buyer has chosen the method provided for in the Terms and Conditions, the Seller is unable to implement it, the Seller shall offer an alternative method provided for in the Terms and Conditions.
The Buyer shall not be entitled to change the chosen remedy. The Buyer shall not be entitled to cancel the contract of sale if the defect is minor.

In order to return the goods, the Buyer must comply with the following conditions:

1. Notify the Seller by email info@aceknyga.com, the notification must specify the goods to be returned.
2. Proof of purchase of the goods (cash register receipt or sales slip or other proof of purchase), warranty card (if issued).
3. Submit a free-form application.
4. The Buyer may exercise the right to return goods of unsatisfactory quality within 14 (fourteen) calendar days from the date of delivery of the goods to him.
5. The Seller has the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure set out in the Terms and Conditions (for example, does not provide the goods purchase document).
6. The seller pays for the return of faulty goods.
7. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification of the faulty quality of the goods, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated from the date of return of the goods to the Seller. In refunding the Buyer any sums paid, the Seller undertakes to use the same method of payment as that used by the Buyer when paying the Seller, unless the Buyer has agreed to a different method.
8. Refunds are not available for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules for use or storage have been violated, or if the goods have been used improperly or for an improper purpose.

Return of goods and money

1. When returning the goods, the Buyer must provide the sender’s address and pack the goods properly so that they are not damaged during shipment.
2. Any gifts that were provided with the purchase must be returned at the same time.
3. The Buyer shall, without delay and at the latest within 14 (fourteen) days from the date of giving notice of withdrawal to the Seller, dispatch or hand over the Goods to the Seller. The Buyer shall return the Goods in accordance with the instructions given to him by the Seller by email.
4. If the Seller has delivered the goods to the Buyer’s home and it is not possible to return the goods by one of these methods, the Seller must collect the goods from the Buyer at the Buyer’s expense.
5. The delivery costs are not refundable if the Buyer has chosen a delivery method other than the Seller’s cheapest normal delivery method.
6. If a price difference arises as a result of the exchange of Goods, the Buyer must pay the Seller the recalculated prices

Pre-booking conditions

1. Definition of advance booking

Pre-ordering gives the customer the opportunity to order a book before it is officially published or arrives in the shop.
Orders are only fulfilled upon receipt of the order.

2. Pre-booking period

The pre-booking period starts on 19 September and ends on 15 October.

3. Prices and payments

The prices quoted at the time of pre-booking are final. Prices may differ from the book’s publishing price, but the customer agrees to the quoted price when ordering. Full payment for the book is required at the time of ordering.

4. Order confirmation

Once we have received your order, we will send you a confirmation email. We will send you a confirmation email with a summary of the order details and an estimated delivery date for the book.

5. Delivery

Books will be dispatched or ready for collection as soon as they reach our warehouse, i.e. on 15 October. Delivery charges will be applied in accordance with our standard shop terms.

6. Refunds and cancellations

If the book you have ordered is damaged or not as described, it can be returned for a replacement or a refund, subject to our returns policy.

7. Postponement of the publication of a book

If the publication date is delayed, we will inform our customers via email. Customers have the choice of waiting for the book to arrive or can cancel their order for a refund.

8. Privacy protection

Any personal data you provide in connection with your order will be stored and used only in accordance with our privacy policy.
We will not pass on your data to third parties unless it is necessary for the fulfilment of your order.

9. Changing the Terms and Conditions

The Shop reserves the right to change these terms and conditions at any time. Any changes will be posted on the website and will apply only after posting.